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Colorado Department of Regulatory Agencies
DENVER, Colorado, United States (on-site)
1 day ago

Description

This announcement may be used to fill multiple vacancies.  

The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado. 

Consumer protection is our mission.

DORA is a progressive, innovative government agency where employees and customers alike are valued.  If you are interested in becoming a part of an environment where creative thinking, customer service, and protecting consumers through healthy regulation is valued, DORA is the place for you!  In addition to rewarding, challenging, and meaningful work, the State of Colorado at the Department of Regulatory Agencies offers an excellent total compensation package including:

  • Employer-sponsored RTD EcoPass, with offices located at Civic Center Plaza, above the RTD Civic Center station and just a few blocks from RTD light rail. 
  • Extensive work-life programs such as a telecommuting program, flexible schedules, training and professional development opportunities on a wide variety of subjects, and more! 
  • Employee wellness programs, including the Colorado State Employee Assistance Program (CSEAP), which provides free, confidential counseling services.
  • Bike-to-work programs, including access to storage lockers and bike racks.
  • Flexible retirement benefits, including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans.
  • Medical and Dental Health Insurance for employees and optional coverage for their dependents.
  • Life Insurance for employees, and optional coverage for their dependents.
  • Paid Time Off, including 10 paid holidays.
  • Short and long-term disability coverage.
  • Tuition assistance program.
 

DESCRIPTION OF JOB:


The Colorado Division of Insurance (DOI) regulates the insurance industry in Colorado. The DOI helps consumers by answering their questions, investigating their complaints, and helping them to understand their insurance. The DOI regulates and monitors insurance companies in Colorado, as well as insurance agents, ensuring all are following the law.
The Consumer Services- Property, Casualty & Title Section exists to regulate the insurance industry trade practices and address consumer inquiries and complaints. In this context, “consumer” includes attorneys, health care providers, legislators, service providers, special interest and civic groups, company employees, and the general public.

Position: SFA 4100

This position exists to support the Property, Casualty & Title Consumer Services section which enforces Colorado insurance statutes and regulations by acting as an ombudsman for Colorado consumers who have experienced problems with specific insurers where alleged law violations have occurred.

Duties include, but are not limited to:
  • Investigating written complaints filed by Colorado consumers involving all types of property & casualty insurance including, but not limited to, homeowner, private passenger automobile, commercial lines of business, and workers' compensation rate complaints;
  • Analyzing and detecting problems or violations of insurance law, regulations, and/or policy contract provisions by investigating the allegations presented in a complaint;
  • Reviewing policy contracts, insurer communication, and Colorado insurance law, regulations, and bulletins;
  • Facilitating practical resolutions for the complaints;
  • Educating consumers, producers, providers, and others through telephone conversations, face-to-face discussions, and community meetings;
  • Providing information on insurance issues, including policy contract language, Colorado statutes, and Division regulations and bulletins;
  • Assisting in the development of consumer education material, including identification of common issues and preparation of general and specific targeted information.
  • Participating in peer discussions to identify industry trends requiring the development of Division regulations and/or bulletins.


Requirements

MINIMUM QUALIFICATIONS (MQs):

  • Bachelor's degree from an accredited college or university in business administration, public administration, sociology, psychology, hospitality, or a closely related field; AND 
  • Two (2) years of professional* property and casualty insurance industry experience which must include working with consumers through direct contact (via phone, email, or in person), to resolve disputes in any of the following areas: 
    • Handling of claims, policy services, compliance, and/or member services.

Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed. Part-time experience will be prorated.

SUBSTITUTIONS: 

  • A combination of professional* work experience in the occupational field or specialized subject area of the work assigned to the job, which provided the same kind, amount, and level or knowledge acquired in the required education, will substitute on a year-for-year basis for the bachelor’s degree;
  • A master’s or doctorate degree from an accredited college or university in a field of study related to the work assignment will substitute for the required experience on a year-for-year basis;
  • Certification, registration, or licensure related to the work assigned to the position will substitute for one (1) year of required experience.

*Professional work involves exercising discretion, analytical skill, judgment and personal accountability and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is: uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods. 

Preferred Qualifications:

  • Demonstrated experience reading, interpreting, and communicating Colorado insurance statutes, regulations, and bulletins;
  • Experience working in compliance or in a regulatory environment;
  • Direct customer service experience by working in a call center and/or member services;
  • Commercial, title insurance, and/or worker's compensation experience;
  • Fluency in speaking, reading, and writing in a foreign language (other than the English language).

Required Competencies: The following knowledge, skills, abilities, and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview):

  • Demonstrated oral and written communication skills in order to effectively explain requirements in a clear, concise, and understandable manner; 
  • Demonstrated critical thinking and analytical skills, including having the ability to evaluate information in order to apply knowledge and to decide on the appropriate course of action;
  • Demonstrated attention to detail in order to evaluate documents; 
  • Problem-solving skills, including the ability to facilitate resolutions in complex cases;
  • Creativity and flexibility, including the ability to multi-task and adapt to shifting priorities in a fast-paced work environment; 
  • Organizational skills, including prioritizing, planning, and time management in order to meet deadlines;
  • Demonstrated sound judgment and confidence in making decisions on a routine basis; 
  • Ability to read, understand, interpret, analyze, and explain laws, rules, policies, and procedures;
  • Demonstrated interpersonal skills, including the ability to collaborate with various stakeholders, both internal and external;
  • Customer service skills, including the ability to navigate difficult conversations and use de-escalation techniques;
  • Self-starter, including the ability to work independently, learn new processes, utilize own knowledge and that of a supervisor, and complete work with minimal supervision;
  • Self-motivated, self-directed, reliable, and accountable;
  • Demonstrated professional demeanor;
  • Proficiency in the use of various PC software applications, including Microsoft Office (Access, Word, Excel, etc.) and Google Suite (Doc’s, Slides, Sheets, etc.).  

Conditions of Employment: Candidates who fail to meet the conditions of employment will be removed from consideration.

  • The successful passing of a reference check and/or, if required, a background check. 
    • A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance, a review of the personnel file, a review of the performance record, etc.
    • The type of background check depends on the job duties of the position, and can include a review of any criminal record, credit report, and/or driving record.
  • Effective September 20, 2021, employees will be required to attest to and verify whether or not they are fully vaccinated for COVID-19. Employees who have not been fully vaccinated may be required to submit to serial testing in the future. Upon hire, new employees will have three (3) business days to provide attestation to their status with proof of vaccination. Vaccinated employees must provide proof of vaccination.
  • Note: Fully Vaccinated means two (2) weeks after a second dose in a two-dose series of the COVID-19 vaccine, such as the Pfizer or Moderna vaccine, or two (2) weeks after the single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine, as defined by the State of Colorado’s Public Health Order and guidance issued by the Colorado Department of Public Health & Environment.

Job Information

  • Job ID: 67106155
  • Workplace Type: On-Site
  • Location:
    DENVER, Colorado, United States
  • Company Name For Job: Colorado Department of Regulatory Agencies
  • Position Title: Senior Insurance Analyst (Rate/Financial Analyst II)
  • Industry: Business: Other
  • Job Function: Other
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 1-2 Years
  • Required Travel: None
  • Salary: $61,800.00 - $76,128.00 (Yearly Salary)

Please refer to the company's website or job descriptions to learn more about them.

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