Description

Join a collaborative team where your attention to detail and problem-solving skills will directly impact client experience and operational excellence. You'll work with industry leaders, drive process improvements, and have opportunities for growth in a dynamic, client-focused environment. Take the next step in your financial services career with us!

Job Summary

As a Controls and Operations Associate, you will play a key role in ensuring the accuracy and efficiency of our daily operations. You will be responsible for managing controls, resolving queries, and collaborating with internal and external partners to deliver seamless service. In this role, you will help drive process improvements, support risk management initiatives, and contribute to a culture of continuous learning and operational excellence. Your ability to communicate effectively, adapt to change, and provide guidance to colleagues will be essential to your success and the success of our team.

Job Responsibilities:

• Ensure timely and accurate completion of Controls, Checks, Instructions, and Queries on a daily basis.
• Manage group email boxes and internal enquiry management tools to resolve queries within prescribed service levels.
• Collaborate with Product, Network Management, Sub custodians, and vendors to resolve operational issues.
• Manage individual workload to meet team and departmental deadlines and objectives.
• Review and update processes or procedures to minimize risk and improve operations.
• Provide support, guidance, and training to enhance the global client experience.
• Adhere to all departmental procedures, policies, checkpoints, and controls.
• Assist the Senior Manager in managing the instruction process and balancing team workloads.
• Review manual Controls for Timely Execution and Checks for accuracy.

Required Qualifications, Capabilities, and Skills:

• Proven track record of risk reduction in a risk-based environment.
• Experience demonstrating strategic and analytical thinking.
• Ability to work in a changing environment, learning, documenting, and implementing new processes efficiently.
• Strong communication skills, both oral and written, with management, clients, and colleagues.

Preferred Qualifications, Capabilities, and Skills:

• Relevant degree education preferred; non-degree candidates with a proven track record will be considered.
• Essential financial services background with preferably experience in proxy services.
• Knowledge of market processes, requirements, and regulations.
• Proficient in Microsoft Office.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.