Description

Summary

At Hyatt, we believe our guests choose us because of our caring and attentive associates who deliver efficient service and meaningful experiences. Hyatt is a place where high expectations aren't just met-they're exceeded. Join a culture of respect, inclusion, and limitless career opportunities. Position type: Full-time, on-site, schedule: Monday to Friday 9:00am to 5:00pm (subject to business needs)

Position Purpose: Support the Area Director of Revenue Management by overseeing the reservations department and assisting with revenue strategies to maximize hotel performance.

Career Path: Assistant Revenue & Reservations Manager → Revenue Manager → Director of Revenue Management

We offer excellent benefits:
• Free room nights after 90 days of service, Discounted and Friends & Family Room Rates upon hire
• Medical, Prescription, Dental and Vision Insurance after 30 days of employment
• 401K with company match
• Paid Vacation, sick days, new child leave and personal day
• Paid Family Bonding Time (8 weeks, primary caregiver; 2 weeks, supportive caregiver) and adoption Assistance
• Tuition Reimbursement
• Relocation Package
• 50% discount in Crossroads
• 20% discount in gift shop (exception: jewelry, UNC items, alcohol)
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

Key Responsibilities

Reservations Management

• Supervise, train, and develop the reservations team.
• Monitor call volume, quality assurance, and checklist compliance.
• Manage group blocks, enforce cut-off dates, and coordinate with sales.
• Oversee airline crew reservations and billing audits.
• Approve weekly commission processing and manage department incentives.

Revenue Strategy

• Monitor and optimize daily hotel inventory and pricing strategies.
• Communicate rate restrictions and sales strategies to teams.
• Assist with rate programs, packages, and special event booking procedures.
• Publish weekly operations forecast and support monthly forecasting.

Collaboration & Reporting

• Partner with sales and front office to ensure guest satisfaction.
• Attend planning meetings and prepare required reports.

Qualifications

Skills

• Advanced Excel and strong analytical skills.
• Knowledge of hotel systems (PMS, CRS, GDS, Channel Manager).
• Excellent communication and leadership abilities.

Experience

• Experience in reservations or hotel systems.
• Leadership experience preferred.
• Hyatt systems and IDeaS knowledge a plus.