Description

Overview

 
Client Success Representative

About Teesnap:
At Teesnap, we are passionate about helping our golf course partners thrive. We achieve this by combining cutting-edge technology with exceptional customer service, enabling golf courses to outperform their competitors. We are an innovative, forward-thinking company that values creativity, dedication, and hard work. Our world-class team continuously pushes the envelope, ensuring our customers lead with a best-in-class golf course management solution that drives business growth.  

About This Role:
Teesnap delivers premium software and marketing solutions to streamline golf course business operations and boost profitability. As a Client Success Representative, you foster and maintain strong client relationships, ensuring satisfaction and loyalty. You'll collaborate closely with clients to promote a seamless partnership, enhance their experience, and drive long-term retention. As a product ambassador, you will provide direct support and guidance to clients to ensure their success.

Daily Duties & Responsibilities:

• Manage all aspects of your client's relationship with Teesnap. 
• Provide excellent service to increase loyalty and retention. 
• Understand all aspects of your client's business to effectively advise you on how to apply Teesnap's features. 
• Partner with clients to identify opportunities that could improve their business results. 
•  Respond to clients' details and concerns and submit feedback to influence software product changes. 
• Provide client training and education on company products and services. 
• Complete contract negotiations, renewals, and disputes of client contracts at appropriate intervals. 
• Work with revenue management to develop proposals for clients. 
• Create, manage, and track client data using a CRM provided to showcase opportunities and wins. 
• Achieve target client retention through effective problem-solving and quick response to issues.
• Intervene with clients at risk and propose mitigation plans to ease concerns.  
• Become a trusted advisor for clients as their primary point of contact to ensure they use Teesnap solutions to achieve full business value. 
• Identify and close new sales opportunities from your clients to grow our business while driving more value for the clients using our products. 
• Identify renewal risks and collaborate with the relevant internal teams to create strategies that remediate issues and ensure client retention. 
• Collaborate with stakeholders such as Technical Support, Product,  Sales, & Operations to drive beneficial outcomes for clients. 
• Utilize various systems to track customer details, including customer health, engagements, and potential renewal/sales opportunities. 
• Stay current with the most recent enhancements to our products and educate customers on offerings and updates. 
• Other duties as assigned.

Minimum Requirements: 

• Bachelor's degree: Business, Communication, or a related field. 
• Years of Experience: Minimum three (3) years experience in client services with an emphasis on client management and supporting a subscription/SaaS business with a good understanding of SaaS business metrics and models. Minimum three (3) years of customer success experience, preferably in a SaaS environment.
• Employee Location:  Remote (EST/CST preferred)

REPORTING

• Reports to the Customer Success Manager

WHAT WE OFFER

• Competitive compensation package including a base salary and performance-based commissions. 
• Comprehensive health benefits, 401K, Unlimited PTO
• Dynamic, collaborative working environment in a fast-growing, exciting industry.
• Opportunities for professional growth and advancement within a rapidly expanding company.
• Remote work opportunity.