Under moderate supervision, performs a variety of operational functions in support of departmental and Bank goals and objectives.

Essential Functions
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Process and prepare return file for overdrafts.
• Process disputes on dispute tracking system.
• Balance various general ledger accounts.
• Complete Social Security Administration income request verifications.
• Process initiated and received Federal Reserve Bank check adjustments.
• Process incoming ACH returns. 
• Process incoming Chargeback files. 
• Process research requests for various areas of the bank, including research related to Subpoenas.
• Handle requests and complete work in order to complete the service standards and turnaround time for the department in support of, Service Beyond Expectations Begins With Me. 

Other Duties

Skills/Abilities

• Highly organized and able to multi-task.
• Self-starter and team-oriented.
• Committed to customer service.
• Experienced in Microsoft Word, Excel, and Outlook.
• Efficient with a 10-key data entry.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Work Environment

This job operates in an office setting, the opportunity to telework is not available.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  Office environment with job duties conducted via telephone, face to face meetings, and on the computer.  

Physical Demands

This position requires manual dexterity, the ability to lift files and open cabinets.  This position requires bending, stooping or standing as necessary.

Travel

Limited local travel may be required for this position.

Education and Experience

• High school diploma or equivalent.
• Previous Banking experience preferred. 

Equal Employment Opportunity/M/F/disability/protected veteran status

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.   Duties, responsibilities and activities may change at any time with or without notice.