Description

To apply for the Development Operations Manager role, please visit  William Way Community Center’s Jobs section and submit your cover letter and resume via the Google Form found here: waygay.org/jobs.

Location: Hybrid, 2-3 days in office with frequent virtual meetings and events 

Position Overview: The Development Operations Manager plays a critical role in supporting all aspects of fundraising operations, donor stewardship, grant management, and revenue tracking. This role reports to the lead development officer and works closely with the Executive Director, William Way Community Center Management, Finance, and Development & Communications teams to ensure smooth, accurate, and donor-centered development processes. The Development Operations Manager will also be responsible for maintaining development systems, improving data integrity, and supporting strategic donor communication efforts.

Responsibilities:

Donor Stewardship and Communications

Personally thank donors via email, phone calls, and other channels in compliance with development policies on recognition, stewardship, and acknowledgements

For major gifts, assign thank-you emails, meetings, visits, cards, or calls 

Track all interactions with prospective donors and committee members in Salesforce

Manage the Development email account, ensuring timely and professional responses

Schedule and occasionally attend virtual donor meetings

Update donor notes from meetings & correspondence in Salesforce and other tracking systems

Communicate and steward donors from online giving platforms

Provide technical support during special donor tours and virtual events

Development Operations 

Track pledges and manage donation entry, including processing donations via online giving platforms, third-party advised funds, and charitable giving vehicles

Interpret Salesforce reports, recognize and correct discrepancies with online giving platforms

Support the quality control, cleanup, and maintenance of the Salesforce database

Coordinate with the Finance team with routine revenue reconciliation

Take accurate minutes during Development and Communications team meetings

Grants Management

Assist in all stages of the grant process, from initial research and writing to submission and reporting 

Organizing grant templates and assist with drafting grant language and narratives for proposals

Project manage grant deadlines and ensure timely submissions

Support grant compliance efforts, including communicating grant restrictions to relevant staff

Assist with the preparation of interim and final grant reports

Internal Collaboration

Maintain ongoing communication with the Executive Director, senior staff, and the Development & Communications team members

Provide consistent administrative and technical support to ensure all development efforts run efficiently

Requirements

Preferred Qualifications:

3+ years of experience in nonprofit development, fundraising operations, or donor stewardship

Proficiency with Salesforce or similar CRM databases; ability to interpret reports and troubleshoot data issues

Experience with grant writing and fundraising related compliance processes

Strong attention to detail and organizational skills

Excellent written and verbal communication skills

Ability to work independently while collaborating effectively with a diverse team

Comfort with technology and virtual event support

Commitment to donor confidentiality and nonprofit ethics