Description

About the Role
We are representing a well-established luxury fine jewelry retailer seeking a hands-on Director of Operations to lead day-to-day store operations, people leadership, and operational execution across the business. This role is ideal for a proven luxury retail operator who thrives in a fast-paced, high-touch environment, front-facing leadership, retail execution, and operational performance. The Director of Operations partners closely with ownership and store leadership to ensure consistency, accountability, and a best-in-class client experience.

KEY RESPONSIBILITIES

Retail Operations & Leadership

• Lead daily operations of a high-volume luxury jewelry retail environment, ensuring smooth execution across sales, service, office, and shop functions.
• Maintain a strong, visible presence on the sales floor during peak business hours to support team performance and client experience.
• Ensure opening, closing, and daily operational routines are executed consistently and to brand standards.
• Monitor store performance indicators including sales trends, staffing coverage, traffic flow, and operational readiness.

Team Leadership & HR Oversight (Operational Level)

• Oversee recruiting, onboarding, training, and performance management for retail, administrative, and support staff.
• Support department managers with scheduling, coverage planning, coaching, and accountability.
• Foster a professional, collaborative culture aligned with luxury service expectations.
• Client Experience & Brand Standards
• Ensure all client interactions reflect luxury brand standards, relationship-selling best practices, and exceptional service.
• Reinforce luxury sales etiquette, product knowledge, and presentation standards across the team.
• Partner with sales leadership to support clienteling efforts, follow-up processes, and VIP client engagement.
• Assist with in-store events, client appointments, and special initiatives that elevate the client experience.

Store Operations & Vendor Coordination

• Oversee store facilities, systems, and physical plant needs including maintenance coordination, IT support, alarms, and security protocols.
• Manage operational vendor relationships related to store services, supplies, and maintenance, excluding complex contract negotiations.
• Review invoices and operational expenses for accuracy and alignment with approved budgets, partnering with the Controller/CFO as needed.

Cross-Functional Support & Projects

• Support store initiatives such as seasonal transitions, merchandising coordination, store improvements, and operational projects.
• Partner with marketing leadership to support in-store campaigns, events, and product launches.
• Serve as a key operational leader when ownership is traveling or attending trade events, in coordination with senior leadership.

Ideal Background

• 8–12+ years of experience in luxury retail operations, preferably fine jewelry or high-end specialty retail.
• Prior experience as a Store Manager, District Manager, Regional Manager, or General Manager in a hands-on environment.
• Strong people leader with an operational, detail-oriented mindset.
• Comfortable leading from the sales floor and solving issues in real time.
• Organized, adaptable, and collaborative.

Qualifications

• Bachelor’s degree preferred or equivalent professional experience.
• Proven experience leading teams in a high-touch, client-driven retail environment.
• Strong communication, organization, and leadership skills.
• Proficiency with Microsoft Office and retail systems/CRM tools.

Working Conditions/Environment:

• Location: Onsite in Metairie, Louisiana.
• Schedule: Tuesday through Saturday (Closed Sunday and Monday).
• Core Hours: 9:00 AM to 6:30 PM.

Benefits & Perks:

• Comprehensive Benefits Package: Including medical, life, and disability coverage, with optional dental and optical benefits.
• Robust 401k Program: With a substantial company match.
• Paid Time Off: Two weeks of vacation (increasing to three weeks with tenure) and five major paid holidays.
• Relocation Assistance: Provided for qualified candidates; relocation must be completed before starting work.

Why Join This Team?
Leadership Role: A seat at the table with direct impact on strategy, people, and performance.
Prestigious Brand: Work in an environment known for luxury, craftsmanship, and excellence.
Dynamic Culture: Collaborative, high-performance team with a focus on continuous improvement.
Professional Development: Ongoing opportunities to grow and refine your leadership capabilities.

About the Company:
Our client is a prestigious luxury jewelry and timepiece retailer with a long-standing reputation for excellence, craftsmanship, and personalized service. With a focus on curating world-class collections and delivering an exceptional customer experience, they are a trusted destination for discerning clients nationwide.

This role requires U.S. work authorization, as it is based in the United States. Please be advised that sponsorship for employment visas is not available through CAZA Collective or our clients.

The CAZA Collective is proud to represent leading organizations across various industries. We celebrate diversity and are committed to fostering an inclusive and equitable hiring process.