Description

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job
As a Field Service Manager for Ashbrook products, you will play a pivotal role in developing and managing a team of trusted advisors that support business growth. You will lead a team of service engineers, ensure operational excellence while balancing the needs of the customer, the business, and the team. This role connects Sales and Technicians to drive execution and commercial impact.

This is a hybrid position located in Houston, TX, Warrington, PA, Greenwood, IN or Richmond, VA.

As a part of the team, you will:

• Lead and coach a team of Field Service Engineers (FSEs) with a strong customer-oriented mindset.
  
• Secure a strong QHSE culture within the team.
  
• Develop, motivate, and mentor technicians into trusted advisors.
  
• Collaborate with Sales to develop service offerings and drive the lead generation during service.
  
• Build and maintain customer relationships through effective communication, ensuring contract compliance and systematic claims management.
  
• Supervise project financial performance, handling gross profit, revenue, while identifying risks, opportunities, and aftermarket sales.
  
• Support market regains strategies and acts as a connector between sales and technicians.
  
• Ensure proper competence development and conduct employee reviews, including skills matrix updates.
  
• Manage performance issues appropriately and ensure effective people management, including in remote areas.
  
• Ensure the team is equipped with the right tools and resources.
  

What you know:

You have post-secondary technical education or an Associate's/Bachelor's degree preferred, and you bring:

• A minimum of 5+ years of field technical or technical /commercial sales experience.
  
• Deep knowledge and experience with Alfa Laval branded products and/or belt-presses (Ashbrook).
  
• Experience in project management and engineering
  
• Experience in sales collaboration and data analysis to support business decisions and identify service opportunities.
  
• Strong communication and presentation skills.
  
• Proficiency in English, both oral and written.
  
• Solid computer and digital competence.
  
• Willingness and availability to travel 50% or more, including to remote areas.
  

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area.

What's in it for you?

Alfa Laval offers a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) plan, and more. At Alfa Laval, we carefully consider a wide range of compensation factors to determine your total compensation package. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The base salary for this role is typically $97,000 - $120,000.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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