Description

Overview

Please address all cover letters to Ed Carlisle, PGA General Manager

 

The Head Golf Professional directs the daily golf related activities of the entire golf operation in accordance with the philosophy, policy, and procedures of the Club.  Additionally, the Head Golf Professional is responsible for the daily management and operation of the Golf Shop insuring the highest level of service to Members and Guests.  Bayou Oaks is the home to the new LIV Golf Louisiana in June, 2026. Bayou Oaks recently completed a $2.5 million range renovation.

Experience Required

• 3-5 years in a golf management role.
• PGA Member

Essential Responsibilities

• Assist players, Members and Guests with their golfing needs, ensuring that every step of their golf experience at the club runs as smoothly and is as enjoyable as possible.
• Provide department leadership for employee relations through effective communications, coaching, training and development.
• Foster environment for problem resolution to facilitate faster improvements to result in improved working relationships and Member/Guest satisfaction.
• Ensure that all Members and Guests are greeted and welcomed in a professional and courteous manner.
• Establish and maintain responsibility for the cleanliness and appearance of the Golf Shop, storage areas, and merchandise displays.
• Plan for and schedule manpower to include assistant professionals, sales staff, shop coordinator, locker room staff and outside operations staff. Establish equipment and supply requirements for the department and maintain accountability for cost, utilization and performance of employees and equipment.
• Establish and maintain the daily "pace of play standard."
• Maintain the playing standards required for all Head Golf Professionals per the Club's direction.
• Maintain a high profile with players, Members and Guests. Positively promote the service philosophy of the Club.
• Consult with Club Management on merchandise purchases and maintain acceptable inventory levels ensuring profitability through inventory turnover and cost of sales control guidelines.
• Maintain ordering, receiving, and storage programs as established by Management. Administer physical inventories as prescribed by Management.  Maintain proper shrink controls.
• Establish and administer the club tournament program. Assist in the development of promotional materials to communicate the programs to the Members and Guests.
• Direct outside golf operations, ensuring that the outside golf supervisor properly controls Membership and Guest services. Set-up and maintenance of practice facility, course advisors, golf car maintenance, golf bag storage, and golf club repair activities.
• Ensure that the locker room staff provides the highest level of service and cleanliness standards. Maintain adequate supplies (towels and other bathing amenities) at par levels and available as necessary.
• Develop the annual golf shop operating budget, and manage line items in accordance with that budget while controlling general expenses for the entire golf operation.
• Direct the Instructional Golf teaching programs as established by Club Management.
• Project a positive favorable image for the Club with the press, players, tournament committees, prospective Members, Guests, and representatives from merchandise manufacturers.
• Assist in the planning and execution of outings and tournaments. Coordinate purchases of high quality gifts and awards.
• Verify the accuracy of prices for state and federal taxes and other charges on all sales tickets and accurately operate the point of sale system as outlined in the Club Operations Manual.
• Ensure that all sub-departments of the Golf Operation are responsibly managed and supervised and that established service standards are maintained.
• Hire and train all golf operations employees (final approval from General Manager required) utilizing standard company procedures. Conduct and complete annual and semi-annual employee performance reviews and develop employee self-improvement programs and recommend changes in salary.
• Professionally communicate information, sell merchandise, and become fully knowledgeable in all products and sales techniques. Anticipate the needs of Members and Guests and offer appropriate merchandise or alternatives.
• Maintain control of employee uniforms, ensuring that uniforms and nametags are worn and kept in proper condition and readily available at all times to employees.
• Answer telephones clearly and concisely, to schedule future starting time reservations and communicate information in a pleasant and professional manner.
• Ensure monthly merchandise report from the month end reports is accurately prepared and forward to Management for review.