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- Instructional Support Technician
Description
Binghamton University seeks experienced Instructional Course Builders to build, test, launch,
and maintain highquality online graduate courses in D2L Brightspace. You will be working with
faculty to transform course materials into asynchronous online courses, integrate media and
external tools (e.g., Articulate 360 Storyline/Rise, etc), ensure accessibility and compliance
(WCAG/Section 508; RSI/Title IV), and partner with faculty/program leads to deliver courses on
time and to standard. Generative AI is used responsibly to accelerate content production with
human review and in line with campus policy.
Key Responsibilities
Course Production & Launch
Build complete Brightspace course shells and components: HTML/CSS pages,
Content/Modules, Assignments, Discussions/Groups, Rubrics, Question Library/Quizzes,
Gradebook, Release Conditions/Intelligent Agents, Checklists, and Announcements, in
coordination with faculty subject matter experts.
Convert approved design artifacts (course maps/outcomes/assessments) into
scaffolded, accessible units.
Create and maintain course shells; manage copy/versioning workflows across
terms/sections and prepare shells for launches (dates, duedate schemes,
section variations).
Articulate 360 (Storyline/Rise): Build, publish, and maintain HTML5/SCORM/xAPI
learning objects; configure SCORM 2004 tracking (or xAPI where available); embed in
Brightspace and verify grade passback/completion criteria.
Integrate and test LTI 1.3/Advantage tools and media platforms (e.g., Kaltura/Panopto)
including captions, interactive video/quizzing, and basic media edits.
Generative AI (institutionapproved tools): Use AI to draft firstpass text, question
banks, rubrics, alt text, and transcripts; to reformat content for UDL; and to accelerate
QA (link checks, style/consistency reviews)—always with human verification, accurate
sourcing, and adherence to privacy/FERPA guidance.
Quality, Accessibility & Compliance
Apply OSCQR (SUNY), Quality Matters, and/or other university-approved criteria and
convert findings into specific LMS changes.
Ensure WCAG 2.1 AA/Section 508 compliance: headings/structure, keyboard navigation
and focus order in Storyline/Rise, color/contrast, closed captions/transcripts, descriptive
alt text, and accessible documents/media.
Implement Regular and Substantive Interaction (RSI) patterns (structured instructor
presence, feedback cadence, interaction tracking) within the LMS and Storyline/Rise
activities.
Faculty Enablement & Support
Coordinate with faculty on buildrelated practices (gradebook alignment, rubrics,
quiz banks, media/captions, release conditions).
Produce short how-to guides/screencasts for recurring build tasks and AIassisted
workflows (e.g., prompt patterns for item writing, accessibility checks), with documented
humanreview steps.
Operations & Continuous Improvement
Work within intake workflows; meet build timelines for term launches; log and resolve
defects.
Use Brightspace analytics (Class Progress/Insights) and SCORM/xAPI data (where
available) to propose iterative improvements to components and templates.
Contribute to template governance and the shared component library; maintain build
documentation and prompt/response libraries for AIassisted tasks.
Requirements
Bachelor’s degree in Instructional Design, Educational/Instructional Technology,
Curriculum & Instruction, or closely related field.
2+ year experience building and maintaining online courses in a higher education LMS
(D2L Brightspace strongly preferred).
Demonstrated proficiency with Brightspace production features (listed above), plus
crossbrowser/mobile QA and troubleshooting.
Experience with at least one elearning/media tool—Articulate 360 (Storyline/Rise)
and/or Camtasia—including publishing for HTML5/SCORM and basic media editing.
Working knowledge of WCAG 2.1 AA/Section 508 and handson remediation
of documents, media, Storyline/Rise objects, and LMS pages.
Ability to build for alignment (outcomes ↔ activities ↔ assessments) using backward
design and UDL at a practical, coursebuilder level.
Awareness of Title IV expectations for distance education and ability to support RSI
compliance during build.
Responsible AI use: Experience using institutionapproved generative AI to accelerate
course building with human verification, appropriate citations, and no PII/student work in
nonapproved tools.
Preferred Qualifications
Master’s degree in a related field.
3+ years highered coursebuilding experience or a portfolio showing endtoend
builds across multiple courses/modalities.
Advanced Brightspace depth (organizationlevel components, templating, D2L tools)
and HTML/CSS for LMS theming and accessibility fixes.
Demonstrated application of OSCQR/Quality Matters (reviewer training or direct use of
rubrics).
Articulate Storyline advanced skills (variables, triggers, accessible player setup, question
banks) and/or Rise for rapid, mobilefirst builds.
Experience integrating LTI 1.3/Advantage tools and SCORM/xAPI packages with
Brightspace; familiarity with Kaltura/Panopto workflows.
Familiarity with learning analytics and basic data interpretation to inform design and
retention strategies.
Experience crafting AIresilient assessments (process artifacts, oral defenses,
authentic tasks) and advising faculty on constructive AI use and academic integrity.
