The Lucas Museum of Narrative Art believes in the power of illustrated stories to connect us. With a growing collection that encompasses artworks from across cultures, places, times, and mediums, including paintings, sculptures, murals, photography, comic art, book and magazine illustrations, and the arts of filmmaking, the museum will explore narrative art’s potential to prompt questions, invite opinions, inspire community, and move people to think about the impact of images on our world.

 

Co-founded by George Lucas and Mellody Hobson, the Lucas Museum was designed by renowned architect Ma Yansong of MAD Architects with Stantec as executive architect and is under construction in Los Angeles’s Exposition Park. An 11-acre campus with extensive new green space designed by Studio-MLA will embrace the museum’s 300,000-square-foot building, which will feature expansive galleries, two state-of-the-art theaters, and dedicated spaces for learning and engagement, dining, retail, and events.

RESPONSIBILITIES

• Develop campaigns and tactics to drive member acquisition and engagement, laying out the groundwork for long-term loyalty and advocacy (building retention and lifetime value)
• Supervise and mentor Coordinator, Membership Engagement, who will handle member services (emails and phone) and support the execution of member events and engagement efforts
• Primary stakeholder for membership direct mail, e-marketing, and web efforts
• Work with internal and external stakeholders to create, write, and implement specific membership marketing strategies, such as direct mail acquisition, upgrade, and renewal efforts, on-site promotions, brochures, paid social ads, and online incentives
• Own online member journey, including member newsletters, event invitations, automated flows, triggered campaigns, membership conversion, and lifecycle journeys (acquisition, onboarding, engagement, renewal, and win-back)
• Work with Special Events to plan and execute all member events
• Serve as point person for the Visitor Services team, ensuring onsite membership upsell and customer service meets and exceeds set standards of excellence
• Track membership revenue and other KPIs to inform strategy and pivot as needed
• Assist with special projects or other departmental responsibilities and tasks, as assigned

CORE COMPETENCIES

• Analytical Rigor: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision.
• Courageous Communication: Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible.
• Collaborative Excellence: Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders.
• Adaptive Resilience: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
• Inclusive Interaction: Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely.
• Building Trust & Relationship Management
• Accountable Ownership and clearly shares information and the "why" behind decisions.
• Asks for and values the opinions of others. Displays empathy when listening.
• Acknowledges when trust has been broken and focuses on rebuilding.
• Relates comfortably with people across levels, functions, cultures, and geographies. Identifies interpersonal and group dynamics and reacts effectively.
• Accountable Ownership
• Takes ownership of outcomes, positive or negative, without blaming others within the team or cross-functionally.
• Recognizes when they are not approaching a situation with accountability but instead with a blame mindset.
• Takes accountability for assigned tasks and executes on deliverables in a timely manner.
• Strategic Alignment & Execution
• Contributes to the organization by understanding and aligning actions with the organization's goals, core functions, needs, and values.
• Seeks out and incorporates multiple perspectives, experiences, and industry trends to develop a holistic perspective. Operationalizes ideas within the business model.
• Displays critical thinking when faced with a challenge by asking probing questions and looking for connections.

QUALIFICATIONS

• Education & Experience
• Bachelor’s degree preferred or equivalent experience
• 5+ years marketing and/or communications experience
• Membership experience at a museum or cultural institution
• Knowledge
• Attention to detail and strong organizational
• Excellent interpersonal and communication skills, especially in writing
• Experience with marketing and event ideation and logistics
• Ability to create systems and processes
• Comfort with data and analytical
• Skills
• Expertise with Tessitura (strongly preferred) or similar CRM
• Proficiency in Microsoft tools (Excel, Word, Teams, OneDrive, Planner)
• Experience working with email software such as Prospect 2 is a plus
• Experience using project management tools (Airtable, Trello, etc.) preferred
• Abilities
• Ability to work independently and in a collaborative team environment across multiple programs and departments.
• Demonstrated ability to prioritize and successfully execute competing tasks/projects in a fast-paced ever-changing environment
• Comfortable working in a startup environment

$69,000 - $80,000 a year

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The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society. 

Our internal and external practices are shaped by the following beliefs and behaviors.

 

People First: We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art.

Inspired: We believe that art can move you to feel, think, reflect, and act.

Collaborative: We believe that nimble thinking and working together yield exponential results. 

Amplify the social impact of storytelling and illustration. 

Connect to a broad and diverse public.

 

Create a healthy and durable institution. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.