Description

Drive operational excellence and process governance through data-driven insights and intelligent automation. Join a dynamic team focused on continuous improvement and impactful change initiatives.

Job Summary

As a Change & Process Governance Senior Team Member within the PRD-Ops team, you support operational excellence by preparing key metrics, developing automation solutions, and executing change initiatives. You will leverage your analytical skills and technological curiosity to drive process improvements and deliver value across the organization. This role offers mentorship from senior leaders and the opportunity to build foundational skills in operational efficiency and governance.

Job Responsibilities

• Design and maintain operational and governance metrics dashboards to track performance and efficiency.
• Analyze data to identify trends and improvement opportunities, ensuring accuracy in reporting.
• Contribute to identifying manual processes suitable for automation and support solution development.
• Test and maintain automation workflows using tools such as Alteryx and Tableau.
• Participate actively in Citizen Developers forum initiatives and troubleshoot automation issues.
• Support and run change projects from initiation through delivery, applying project management methodologies.
• Engage with stakeholders to understand requirements, present solutions, and prepare executive summaries for senior management.

Required Qualifications, Skills and Capabilities

• 3+ years of experience in operations, process governance, or automation.
• Hands-on experience with Alteryx, Tableau, and UI Path for building and maintaining automation solutions.
• Strong analytical mindset with the ability to interpret data and identify actionable insights.
• Effective communication skills, able to simplify complex concepts and prepare executive-level summaries.

Preferred Qualifications, Skills and Capabilities

• Experience with MS PowerPoint, MS Excel, and relevant automation tools.
• Exposure to project management and process improvement initiatives.
• Technological curiosity and willingness to explore new low/no-code automation tools.
• Collaborative team player, able to work effectively in a matrix environment and with cross-functional teams.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.