Description

Business Function

Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Documentation review for client onboarding and static data maintenance and transactions documents.
• Liaise with different stakeholders e.g. COO, KYC, L&C, FCSS etc particularly for complex account document review cases.
• Track, monitor and escalate all accounts/transactions with documentation deficiencies and exception approved for management attention and appropriate action.
• Monitor and ensure all business requests pertaining to documentation are attended to promptly and processed as per agreed SLA.
• Generate and follow through with various reports (eg: daily & exception reporting, aging etc.).
• Accurate and timely execution of service requests / clients' instructions on static maintenance updates and account opening in ICOS, Avaloq and CICSH systems.
• Liaise directly with Front Office for any re-work(s) and monitor to ensure no long outstanding unprocessed service request / clients instructions.
• Escalate long outstanding unprocessed requests/instructions to Team Manager/ Team Lead.

Requirements

• Familiar with Client Onboarding & Data Maintenance.
• Knowledge of CDD Guidelines & Documentation requirement guidelines on documentations to be procured as part of Due Diligence checks (for Individual & Corporate).
• Well versed in different corporate entity structures & corresponding documentation requirements and account structuring knowledge.
• Able to work in fast paced environment.
• Good communication skills.
• Knowledge of banking operations, account opening, client's data processing and updating.
• Experience in Wealth Private Banking with relevant Avaloq knowledge is preferred.
• Work location is Jurong East.