Description

Job Description

As a Customer Project Manager within our CNS Market Services Middle East Africa Program Management Team at Nokia, you act as the main Point of contact for our external customer. You will be accountable for an external customer program (collection of projects managed together for business benefits) or a complex project for an assigned product and / or service scope. You will be responsible to Assigns tasks to the project team and manages project resources and stakeholders, ensuring the project is delivered in scope of contractual obligations and within forecasted costs, time, and required quality . You will be responsible for the overall project success with respect to external customer satisfaction, financial results, health & safety control activities, and operational services delivery performance. Your scope is covering end-to-end project planning and risk and opportunity management from inception to completion of the contract.

Responsibilities

• Lead the delivery of customer program (collection of projects managed together for business benefits) or a complex project for a defined product and / or service scope for a large and / or complex customer contract and from sell handover to care handover
• Deliver operational and project scope to the customer, ensuring alignment with Nokia's Mode of Operation and PM@Nokia methodology.
• Proactively Conduct thorough risk management for project risks and opportunities, ensuring projects are delivered within approved budget, profitability forecast, planned scope and with quality standards.
• Ensure project financial consistency by coordinating product and service forecast activities throughout the project lifecycle.
• Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
• Develop a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.
• Ensures data in all project-related tools and repositories is kept up-to-date and with high quality.
• Ensure proper project closure and handover, including fulfilment of all contractual obligations, documentation, and customer acceptance.
• Identify opportunities for contract expansion/renewal, ensuring project completion and handover meet all contractual and quality requirements and participates in pre-sales and sales process activities

Qualifications

You have:

• 10+ years of experience in Program Management in telecom industry
• Computer science and telecom engineer degree
• Proven ability to deliver complex program within budget, scope, and quality requirements.
• Strong communication skills and ability to manage complex relationships and customer at Cx level
• Strong leadership and team coordination skills, managing cross-functional teams and aligning internal/external stakeholders in high-pressure environments.

It would be nice if you also had:

• Certification in project management (e.g PMP...)
• Knowledge of industry trends and emerging technologies in telecommunications and networking

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.

Learn more about life at Nokia.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.

About the Team

Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond

Learn about additional benefits in specific countries.