Description

As a User Experience Designer, Vice President in the Commercial & Investment Bank, Trade & Working Capital, you will design and deliver user-centred experiences for complex enterprise workflows. You'll work end-to-end-from discovery and qualitative interviews to interaction design, UI, prototyping, and shipped outcomes-partnering with Product Managers, Engineers, and design peers. This is an individual contributor role with no direct reports. You will lead by influence within a cross-functional pod, setting direction and quality while remaining deeply hands-on.

Job responsibilities

• Own end-to-end user experience design for priority Trade & Working Capital journeys, from problem framing through final UI and post-launch iteration.

• Plan, conduct, and synthesise qualitative research interviews (user/stakeholder interviews, concept evaluations); translate insights into clear design opportunities and requirements.

• Create journey maps and service flows, define information architecture, and design interaction models that reduce complexity for expert users.

• Produce wireframes, high-fidelity designs, and interactive prototypes; iterate quickly based on feedback, usability testing, and data.

• Partner with Engineering to ensure feasible implementation, high-quality execution, and strong UX details (states, errors, empty states, edge cases).

• Contribute to our Trade & Working Capital digital experience vision, roadmap, prioritisation, and planning with PM/Engineering; advocate for user outcomes with evidence.

• Raise quality through critique and design reviews; provide guidance to more junior and/or external designers through feedback and lightweight mentoring.

Required qualifications, capabilities, and skills

• 5+ years of UX/Product Design experience (or equivalent expertise) delivering shipped work on complex products.

• Demonstrated ability to run qualitative interviews and synthesise findings into insights, journey implications, and design direction.

• Strong skills in interaction design, information architecture, and UI craft; able to handle complex, data-heavy enterprise workflows.

• Strong design direction, collaboration and facilitation skills with product and engineering; able to drive alignment and decision-making in ambiguity.

• Excellent communication and executive-ready storytelling: can present work, rationale, and trade-offs succinctly.

• Technical literacy to design within constraints (component-based UI, platform considerations, integration constraints); able to work effectively with engineers.

Preferred qualifications, capabilities, and skills

• Experience in Trade Finance / Working Capital / Treasury / Payments/ Commercial Banking / Transaction Banking / Consumer Banking or similar regulated enterprise domains.

• Familiarity contributing to or evolving a design system. https://www.saltdesignsystem.com

• Accessibility and inclusive design advocacy (plus).

• Proficiency in Figma and modern prototyping workflows.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.